DELIVERY & RETURNS

DELIVERY TIME-FRAMES:

South Island: 3 - 4 days

North Island: 4 - 6 days

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COVID-19 - Our Role & Responsibility in partnership with Post Haste Couriers

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Contact-less deliveries.

From 17 March, all Post Haste Couriers deliveries will be ‘Contact-less’ and receivers will not be expected to touch courier scanners to ‘sign on glass’
 
There are valid concerns over courier deliveries and pickups that involve some level of human contact e.g. handling of the scanner when signing for a parcel.  Post Haste are determined to minimise potential risk to your customers and their team.

For residential deliveries that are ‘signature required’ 

1. Couriers will knock on the door as usual and step back two metres (or as far back as possible).  

2. They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver.  

3. The person receiving the parcel will not sign for the delivery directly.   

4. The tracking information on our website will display a clearly typed recipient’s name as well as the signature image reading CV-19 (all entered by the courier).

5. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to the depot.

For business deliveries 

For business deliveries that are ‘signature required’, our courier will ask for the recipient’s name, the process will be followed ‘as above’ and the parcel/s will be left in a practical location (as instructed by the receiver).
 
Post Haste Couriers are looking to adapt their processes in the mid-term to streamline deliveries to you, our customers.

Delivery Rates

Delivery charges cover packaging and signature required delivery. Our products can be delivered straight to your door anywhere in New Zealand:
 

​Goods Orders $25.00 or less - Courier Delivery $10.00 incl GST.

Goods Orders $25.00 - $75.00 - Courier Delivery $8.50 incl GST.

Goods Orders $75.00 and over - Courier Delivery FREE.

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Online Order Delivery

Delivery is generally within 3-6 business days to New Zealand destinations for orders received before 9am Monday through Friday subject to availability of stock and other considerations:

• 3-4 days for South Island and 4-6 days for North Island.

• Rural and remote delivery times may vary dependent on courier services.

• Please include a telephone number.

• We do not deliver to P O Box addresses.

• All orders require a signature on delivery.

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Product Returns

​Whether you are trying our quality products for the first time; you are a returning customer; or you are buying as a special gift for someone; your satisfaction is the biggest focus point for our team. If for any reason you are dissatisfied with your product when it arrives, please email us at info@mexifoods.co.nz.